Updated: 5 October 2026. This policy explains the personal data used on our company website, online store and software licensing service. The store is currently in preparation; online payments have not been enabled.
Data controller and contact
The controller is Simulat3D Sp. z o.o., Aleja Jana Pawła II 37/3A, budynek F, 31-864 Kraków, Poland. NIP: 9452328436; KRS: 0001233098; REGON: 544400942. For privacy requests and complaints, contact office@simulat3d.eu or write to our address.
What we use and why
- Questions and support: your name, email address and message, to answer your request or take steps before a contract (GDPR Article 6(1)(b)); other correspondence is handled on our legitimate interest in responding to enquiries (Article 6(1)(f)). Do not include unnecessary sensitive information.
- Orders and accounts, when available: identity, contact, billing details, purchased products, order status and delivery choices, to perform the contract (Article 6(1)(b)). An account is optional unless a particular product explicitly requires it.
- Accounting and statutory obligations: required transaction records, based on legal obligations (Article 6(1)(c)).
- Licensing: license key, activation dates, an identifier derived from the computer name, Windows user name and processor identifier, and the computer name sent by the application. The service receives the derived identifier rather than the raw Windows user name/processor identifier used to calculate it. These records allow activation, enforcement of the purchased computer limit and support, based on performance of the license contract (Article 6(1)(b)).
- Security and claims: IP addresses, technical logs and information needed to investigate abuse, defend claims and protect the service, based on our legitimate interests (Article 6(1)(f)).
We do not currently run marketing profiling or analytics trackers. Activation checks are automated; if an activation is declined, contact us for a review and assistance.
Providers and recipients
Our website, store database and licensing service are hosted through OVHcloud. The company website contact form uses a Cloudflare Workers endpoint to relay contact requests. Messages are received at office@simulat3d.eu. Authorised people providing hosting, technical support, accounting and legal services can receive data only as needed for their role; public authorities can receive data where law requires it.
Payment collection is not active. The selected payment provider and the information it receives will be identified before payment functionality is opened. Payment credentials will be handled by the selected provider rather than placed in our license database. Our email-delivery arrangements will also be reviewed before store sales begin.
Some providers, particularly services operating internationally such as Cloudflare, may involve processing outside the European Economic Area. Where this occurs, the applicable transfer basis and safeguards (for example an adequacy decision or standard contractual clauses) must be determined for the actual service arrangement. Contact us for information about the safeguards applicable to your request. Opening store sales remains subject to completing this provider review.
How long records are kept
- Contact and support records are kept while the enquiry is handled and for the period needed to handle related contractual issues or claims; unrelated enquiries do not justify indefinite retention.
- Account records are kept while the account is in use. After an account is closed, data required for the underlying transaction, licensing, legal duties or claims can still be retained separately.
- Licensing records are kept for the period in which the license is provided and validated; a perpetual license may require long-term maintenance of the key and activation records. Records no longer needed for this purpose are subject to deletion, unless a separate legal or claims basis applies.
- Accounting records are kept for the applicable statutory tax/accounting retention period, including the rules governing when that period starts and any lawful extensions. We do not erase records where doing so would conflict with those duties.
- Security logs are kept only for the period justified by investigation and protection of the service. Exact operational log and correspondence retention periods are being documented before store sales begin.
Your rights
Depending on the applicable conditions, you can request access, rectification, erasure, restriction of processing or data portability. You can object to processing based on legitimate interests. If a feature uses consent, you can withdraw it without affecting the lawfulness of earlier processing. We may ask for proportionate information to verify that a request concerns your records.
You can complain to the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych, UODO) in Poland, or another competent supervisory authority. See uodo.gov.pl.
Required and optional information
Information necessary to handle an order, activate a license or meet a legal obligation is required for those functions. If it is not provided, that function may not be possible. Sending enquiries, creating an optional account and providing additional information are voluntary.
Cookies and local storage
See our cookie policy. We use only storage needed for requested functions and do not currently enable optional tracking.
Informacja po polsku
Administratorem jest Simulat3D Sp. z o.o., Aleja Jana Pawła II 37/3A, budynek F, 31-864 Kraków; NIP 9452328436, KRS 0001233098, REGON 544400942. Sprawy prywatności: office@simulat3d.eu. Dane korespondencyjne wykorzystujemy do odpowiedzi na zapytania; dane zamówienia do wykonania umowy i obowiązków prawnych; klucz, identyfikator komputera i historię aktywacji do obsługi licencji. Aplikacja oblicza identyfikator na podstawie nazwy komputera, użytkownika Windows i identyfikatora procesora; serwis licencyjny otrzymuje obliczony identyfikator i nazwę komputera, a nie surowe dane użytkownika/procesora użyte do jego wyliczenia.
Hosting zapewnia OVHcloud, a formularz kontaktowy strony firmowej korzysta z Cloudflare Workers. Dane mogą trafiać także do osób upoważnionych do obsługi technicznej, prawnej i księgowej oraz organów publicznych, gdy wymagają tego przepisy. Sklep jest w przygotowaniu: operator płatności, dostawca wysyłki maili, dokładne okresy retencji i ewentualne transfery poza EOG wymagają zakończenia weryfikacji przed sprzedażą.
W zależności od podstawy i warunków prawnych przysługują Ci dostęp, sprostowanie, usunięcie, ograniczenie, przenoszenie danych, sprzeciw i skarga do UODO. Kontakt jest dobrowolny; bez danych koniecznych do umowy lub aktywacji nie możemy wykonać danej funkcji. Licencja bezterminowa wymaga utrzymywania danych potrzebnych do jej obsługi, a dane księgowe podlegają ustawowym terminom. Nie stosujemy obecnie śledzenia reklamowego ani analityki. Decyzję odmowy aktywacji można zgłosić nam do weryfikacji.